Refund Policy

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted, if applicable

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will not be liable for any refund or exchange

Any item that is returned more than 7  days after delivery will not be liable for any refund or exchange

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 -10 business working days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted and reflected in your account.

Next contact your bank. There is often some processing time before a refund is posted and reflected in your account.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@zifampinnaclehealthcare.com

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. We do not exchange one item to replace it with another item of another type.

If you need to exchange it for the same item , send us an email at info@zifampinnaclehealthcare.com and send your item to:

Zifam Pinnacle Healthcare Pvt. Ltd

1019, Corporate Avenue, Sonawala Rd, No 1, Goregaon East, Mumbai, Maharashtra 400063, India

We will facilitate the same if the exchange reason is acceptable and fall in compliance to our terms and conditions.

 

Shipping

To return your product,  please send us the product to:

Zifam Pinnacle Healthcare Pvt. Ltd

1019, Corporate Avenue, Sonawala Rd, No 1, Goregaon East, Mumbai, Maharashtra 400063, India

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs.10000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.